Keep it fresh
with
Website Maintenance
Leave the website management to us for quick updates, reliability, and attention to detail.
Maintenance Categories
We group Website Maintenance into two main categories: “Front-End Maintenance” for upkeep of the stuff website visitors can see, and “Background Maintenance” to protect the stuff that keeps the website alive.
Front-End Maintenance
Regular content updates ensures that a businesses website remains the most reliable source for information, especially up-to-date product/service offerings and availability, as well as general public notices, promotions and ads.
Background Maintenance
Just like a phone, computer, and everything else connected to the internet, website software requires regular updates to keep up with security patches, new code standards and enhancements to existing features. In addition to software updates, our Background Maintenance plans covers the other "behind-the-scenes" technical aspects of managing a website, such as security threat monitoring, and backups.
The Benefits
Signing up for Website Maintenance helps business owners to focus on their business and delegate all website tasks to the experts.
Content Updates
Tell us what's new in your business such as changes to products or services, and we'll make the change on the website for you.
Software Updates
Minimize possible website outages by ensuring critical software updates are handled according to current best practices.
Troubleshooting
Sometimes problems seemingly come out of nowhere, and figuring out why can be difficult, then fixing them is the next challenge. Save time, and let us solve them for you.
Malware Protection
Every day, over 500,000 new malware code is detected online. We want your website to stay protected with the power of added tools to detect and eliminate threats.
How it Works
We offer Maintenance Credit Packs to allow our customers to take advantage of bulk pricing.Â
Our Clients can secure 3, 12, 24, 52, or 104 maintenance credits to efficiently serve small business, and keep up with any fast-paced operations.
i.
Front-End Maintenance Credits
Each front end maintenance credit is redeemable for one 45-minute session to explain, finetune, and complete update requests.
For clients who have front-end credits: every month, clients can make up to 3 requests that take less than 10 minutes to complete, which are completely free and do not consume a credit.
ii.
Background Maintenance Credits
Each Background Maintenance credit is redeemable for one session of scheduled background maintenance along with necessary troubleshooting.
iii.
Maintenance Schedule
iv.
Discounted Credit Reloads
Website Maintenance Plans
Our Maintenance Plans empower website owners to maintain a professional, valuable, trustworthy, and reliable digital presence, while overcoming time constraints and reducing risk by not trying to do it themselves.
Comparison
| Front End Updates Only | Background Maintenance | Dual-Coverage Maintenance | |||||
|---|---|---|---|---|---|---|---|
| Maintenance Plan Name | Brand Upkeep | Basic | Advanced | Professional | Starter | Ultimate | |
| Add/Edit: Blog posts with rich-text & media | ✅ | ❌ | ❌ | ❌ | ✅ | ✅ | |
| Add/Edit: Basic Pages with rich-text & media | ✅ | ❌ | ❌ | ❌ | ✅ | ✅ | |
| Add/Edit: Ecommerce products & coupons | ✅ | ❌ | ❌ | ❌ | ✅ | ✅ | |
| Add/Edit: Popups | ✅ | ❌ | ❌ | ❌ | ✅ | ✅ | |
| Add/Edit FAQ | ✅ | ❌ | ❌ | ❌ | ❌ | ✅ | |
| Replace images | ✅ | ❌ | ❌ | ❌ | ✅ | ✅ | |
| Change/Update: Landing Page Copy | ✅ | ❌ | ❌ | ❌ | ❌ | ✅ | |
| Add/Edit: Forms | ✅ | ❌ | ❌ | ❌ | ❌ | ✅ | |
| Minor* design revisions | ✅ | ❌ | ❌ | ❌ | ❌ | ✅ | |
| Testing key forms and features | ✅ | ✅ | ✅ | ✅ | ❌ | ✅ | |
| Quarterly maintenance review. Feedback will be provided to the client about areas which may need attention. | âś… | âś… | âś… | âś… | âś… | âś… | |
| Website recovery (from available backup) & post-relaunch testing | âś… | âś… | âś… | âś… | 1 credit per month | âś… | |
| Update miscellaneous built-in site settings | ❌ | ✅ | ✅ | ✅ | ✅ | ✅ | |
| WP Core, Theme & Plugin Updates: Blind (with rollbacks if errors occur) | ❌ | ✅ | ✅ | ✅ | ✅ | ✅ | |
| Backup monitoring | ❌ | ✅ | ✅ | ✅ | ✅ | ✅ | |
| Non-malicious bug diagnostics | ❌ | ❌ | ✅ | ✅ | ❌ | ✅ | |
| Non-malicious bug troubleshooting | ❌ | ❌ | ✅ | ✅ | ❌ | ✅ | |
| Monthly Maintenance Reports inclsuive of plugin updated, version numbers, and bugs detected and solved | ❌ | ❌ | ✅ | ✅ | ❌ | ✅ | |
| Request changes to Addon Features | ❌ | ❌ | ✅ | ✅ | ❌ | ✅ | |
| WP Core, Theme & Plugin Updates: Developer-Tested | ❌ | ❌ | ❌ | ✅ | ❌ | ✅ | |
| Broken Link hunt and fix | ❌ | ❌ | ❌ | ✅ | ❌ | ✅ | |
| Speed/Performance checks | ❌ | ❌ | ❌ | ✅ | ❌ | ✅ | |
| Manual Security Scans | ❌ | ❌ | ❌ | ✅ | ❌ | ✅ | |
| ***Downtime response investigation, troubleshooting and reporting | ❌ | ❌ | ❌ | ✅ | ❌ | ✅ | |
Website Security (Minimum 12 credit plan required) | |||||||
| Firewall prevents hackers. | âś… | âś… | âś… | âś… | âś… | âś… | |
| SSL certificate included in firewall. | âś… | âś… | âś… | âś… | âś… | âś… | |
| Malware scanning. | âś… | âś… | âś… | âś… | âś… | âś… | |
| Malware cleanup | Annual site cleanup and remediation. | Annual site cleanup and remediation. | Unlimited site cleanups. | Unlimited site cleanups. | Unlimited site cleanups | Unlimited site cleanups. | |
| DDoS protection, and Content Delivery Network (CDN) speed boost. | ❌ | ❌ | ✅ | ✅ | ✅ | ✅ | |
| Secure backups | ❌ | ❌ | 25 GB | 25 GB | 25 GB | 25 GB | |
Maintenance Credits
Maintenance Credit Packs allow website owners to prepay for a certain number of maintenance minutes for each Maintenance Package.
Pricing
Front-End Maintenance Only
Choosing Front-End Maintenance Only means that some technical Do-It-Yourself work will be required to keep the background aspect of the site running smoothly.
Background Maintenance Only
For sites that won’t need to update its content often, Background Maintenance might be all you need to protect the internal components of a website that make magic happen.
Basic
Advanced
Professional
Front-End & Background Maintenance Combined
All of these Dual-Coverage Maintenance Credit Packs include 24 Background Maintenance Credits.
The number of credits below refers to Front-End Maintenance Credits.
